Delivery

Please allow up to 2 working days from the order date to dispatch your order. You will be notified by e-mail once your order has shipped.

HONG KONG

We offer free shipping for orders above HK$120. Otherwise, a HK$30 shipping fee will apply. 

Orders are shipped with SF Express. They are usually delivered within1-2 business days after they have left our warehouse.

INTERNATIONAL ORDERS

We ship worldwide using a tracked service. 

You may find the current shipping costs and delivery times below.

(The shipping costs are converted from Hong Kong Dollars and may differ slightly from this table at checkout). 

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RETURNS & EXCHANGES

If you ever change your mind, we accept returns within 15 days of your order's reception date. The kits must be unopened, unused and undamaged. 

To make a return or an exchange, please send us an e-mail at hello@knittingroomhk.com. The customer is responsible for the cost of postage of returns. We advise to use a tracking number when sending returns, to avoid any issues due to lost packages.

Our warehouse address is:

Room 2203, 22/F, Corn Yan Centre, 3 Jupiter Street, Fortress Hill, Hong Kong.

If your kit is faulty, please contact us as soon as possible with your order number, item reference and the nature of the fault.