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SHIPPING

We dispatch all your orders within 2 working days, except on Sundays and Hong Kong public holidays.  All orders come with a tracking number.

Please make sure the shipping address provided is full and contains unit number, block, street name and number, postcode. For orders that will be returned to us due to a wrong or incomplete shipping address provided, the order will be automatically cancelled and refunded. You can contact us to amend your shipping address anytime before the order is dispatched.

HONG KONG ORDERS (1-2 WORKING DAYS FROM DISPATCH DATE)

We will ship your order using either SF Express or Hong Kong Post. Shipping is free for orders above HK$120, otherwise a HK$30 fee will apply.

INTERNATIONAL ORDERS

 

We currently ship to Singapore, Australia, the United States, Canada and The United Kingdom. All our international orders come with a tracking number.

If your country is not on the list, please contact us and we'd be happy to ship to you.

SINGAPORE (3-5 OR 7-14 WORKING DAYS)

Shipping cost is calculated by weight and starts from HK$0. The shipping cost will appear at checkout. We offer both standard and express options.

AUSTRALIA (3-4 WEEKS): HK$80 for all orders.

CANADA (9-12 WORKING DAYS): HK$230 for all orders.

UK & US (3-4 WEEKS): HK$120 for all orders.

To view our products in your currency, you can visit and order on our Etsy shop.

RETURNS, EXCHANGES & REFUNDS

If you ever change your mind, we accept returns within 15 days of your order's reception date. The kits must be unopened, unused and undamaged. 

To make a return or an exchange, please send us an e-mail at hello@knittingroomhk.com. The customer is responsible for the cost of postage of returns. We advise to use a tracking number when sending returns, to avoid any issues due to lost packages.

Our warehouse address is:

Room 2203, 22/F, Corn Yan Centre, 3 Jupiter Street, Fortress Hill, Hong Kong.

If your kit is faulty, please contact us as soon as possible with your order number, item reference and the nature of the fault.