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Delivery

PRE-ORDERS: For orders with a mix of ready-to-ship and pre-order items, the order will be shipped out in one time when the pre-order items are ready.

Our kits are shipped from either our Hong Kong or Singapore warehouse, depending on stock availability.

HONG KONG

We ship orders from our warehouse every Saturday morning. You will be notified by e-mail once your order has shipped. They are usually delivered within 1-2 business days after the dispatch date so you are likely to receive your order on the following Monday. If you place an order on Saturday afternoon, it will be shipped out the following Saturday morning.

We offer free shipping for all orders. Orders are shipped with SF Express.

If you order kits from our Singapore warehouse (this information will be provided in the product description), a HK$85 shipping fee will apply.

SINGAPORE

While awaiting completion of our Singapore warehouse, our products are available on pre-order only, expected to ship by end of October. Shipping is free for orders over $20 (HK$120), otherwise a $5 (HK$30) shipping fee will apply.

MALAYSIA

While awaiting completion of our Singapore warehouse, our products are available on pre-order only, expected to ship by end of October. A flat rate of $10 (SGD) will apply to all orders.

 

INTERNATIONAL

If you would like to place an order and are based outside of these countries, please send us a message for the shipping options.

RETURNS & EXCHANGES

We accept returns and exchanges within 14 days of reception date. The kits must be in their original condition.

To make a return or an exchange, please send us an e-mail at hello@knittingroomhk.com. The customer is responsible for the cost of return postage. We recommend to use a tracking number when sending returns, to avoid any issues due to lost packages.

If your kit is faulty, please contact us as soon as possible with your order number, item reference and nature of the fault.

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