Question 1

Where do you ship?

Accepted Answer

We ship to Hong Kong, Singapore and Malaysia. Please visit our Delivery & Returns page for the most updated information.

If you are based outside of these countries, please send us a message for the shipping options.

Question 2

What are the delivery costs?

Accepted Answer

For Hong Kong orders, the shipping cost depends on parcel weight, starting from HK$30.

For Singapore orders, delivery is free for all orders above $20. Otherwise, a flat fee of $5 will apply.

For all Malaysia orders,  a flat fee of $10 will apply.

Question 3

How long does it take to receive my order?

Accepted Answer

Hong Kong: 8-12 calendar days.

If your order is urgent, please contact us to arrange express delivery.

Singapore: 2-3 business days.

Malaysia: 7-17 business days.

Question 4

Which couriers do you use?

Accepted Answer

We use SF Express and QExpress.

Question 5

How can I track my order?

Accepted Answer

Once your order is dispatched, you will receive a confirmation e-mail from our system with the tracking number.
 
If you have not received this e-mail, please check your spam folder.

Question 6

I haven't received my order yet

Accepted Answer

At any time, you can track your package using the number provided in the e-mail sent at the time of dispatch. 
 
If you haven't received your tracking number, please contact us and we'll do our best to assist.