We ship to Hong Kong, Singapore and Malaysia. Please visit our Delivery & Returns page for the most updated information. If you are based outside of these countries, please send us a message for the shipping options.

For Hong Kong orders, the shipping cost depends on parcel weight, starting from HK$30. For Singapore orders, delivery is free for all orders above $20. Otherwise, a flat fee of $5 will apply. For all Malaysia orders, a flat fee of $10 will apply.

Hong Kong: 8-12 calendar days. If your order is urgent, please contact us to arrange express delivery. Singapore: 2-3 business days. Malaysia: 7-17 business days.

We use SF Express and QExpress.

Once your order is dispatched, you will receive a confirmation e-mail from our system with the tracking number. If you have not received this e-mail, please check your spam folder.

At any time, you can track your package using the number provided in the e-mail sent at the time of dispatch. If you haven't received your tracking number, please contact us and we'll do our best to assist.

We are confident that you will be happy with our kits. However if you have a change of mind, you can exchange or return your order within 14 days of reception. Please contact us if you wish to start an exchange or return process.

Please contact us within 14 days of your order reception if you wish to apply for an exchange or a return. Only products in original condition will be eligible. You can use the courier of your choice to return the items to us, however the return shipping fee will be at your charge. Once we have received your return and deemed it satisfactory, we will proceed to a refund or an exchange within 7 days.

Yes, most definitely. Each one of our DIY kits includes access to the full online course, which will guide you from the first stitch to the very end. You will be able to complete the project even if you have never knitted before. The kit also includes all the tools and materials you need for this particular project. You only need to have in addition a pair of scissors and a ruler or tape measure, which are items that we usually have around the house. If you do not have these items, you can purchase them in our Maker Tools section. Refill Packs do not include instructions.

Our kits include the full online course and instructions, as well as the tools and materials you need for this particular project. You only need to have in addition a pair of scissors and a ruler or tape measure, which are items that we usually have around the house. If you do not have these items, you can purchase them in our Maker Tools section. Refill Packs do not include instructions or tools, only yarn.

If you have never knit before, you can choose any of our First Timer kits. If you are an adventurous and confident first timer, you can also try our Beginner kits. Our beginner kits are also suitable for those who have dated knitting skills and need a refresher.

With our online videos and detailed instructions, we are confident that you will be able to complete the project successfully by yourself. Make sure to choose the level that suits your skills. Have a look at our troubleshooting post or our Knitting Help section in the FAQ. If you are still stuck, we are always available to help. Feel free to contact us by e-mail or Whatsapp by anytime during the knitting process.

Not to worry, the full instructions and course are in your video library and you can have access to it anywhere, anytime.

All tools provided in the kits can also be found separately in our Maker Tools section, in case you need a replacement.

We do not a brick and mortal store of our own, but we have stockists who carry some of our products. You can find the list here. If you are after a particular kit or colour, we recommend that you give them a call before making the trip.

Once the kit is activated, you should have unlimited access to the online course anytime, anywhere. If you have previously activated your kit, but you have been locked out, please try the following steps: 1. Open an incognito page on your browser (press Ctrl + Shift + N on Windows or Command + Shift + N on MacOS). This is to make sure you are not logged in. 2. Go to knittingroomhk.com/videos 3. A sign up window will pop up. Click on “Log In” then enter the e-mail address and password you used to activate your kit the first time. 4. This brings you to your Kit Library and the online course should be unlocked.